Effective Date: [08-12-2024]

At VK Health, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, our return policy is here to help.

1. Eligibility for Returns

You may return a product if:

  • It is damaged or defective upon delivery.
  • You received an incorrect item.
  • It is unused, unopened, and in its original packaging.

Non-returnable Items:

  • Perishable goods (e.g., food, supplements) unless defective.
  • Opened or used products.
  • Items marked as “final sale” or purchased during promotional events.

2. Return Timeframe

  • Returns must be initiated within 14 days of receiving the product.
  • For damaged or defective items, notify us within 48 hours of delivery.

3. Return Process

To initiate a return:

  1. Email us at info@vkhealth.co.uk with your order number, reason for return, and photos of the product if it is damaged or defective.
  2. Our team will review your request and provide instructions for returning the item.
  3. Ship the product to the provided return address using secure packaging.

4. Return Shipping

  • If the return is due to an error on our part (e.g., wrong item, defective product), we will cover the shipping cost.
  • For all other returns, the customer is responsible for return shipping fees.

5. Refunds

  • Once we receive and inspect the returned item, we will notify you of the refund status.
  • Approved refunds will be processed to your original payment method within 5-7 business days.
  • Shipping costs are non-refundable unless the return is due to our mistake.

6. Exchanges

We do not offer direct exchanges. To get a different product, please return the original item for a refund and place a new order.

7. Contact Us

For any questions or concerns about your return, please contact us:
Email: info@vkhealth.co.uk

We appreciate your trust in VK Health and look forward to serving you!