Effective Date: [09-12-2024]

At VK Health, we are committed to providing high-quality organic and health-related products. If you are not entirely satisfied with your purchase, we are here to help.

1. Refund and Return Eligibility

You may request a refund or return for your purchase if:

  • The product is defective or damaged upon delivery.
  • The product is incorrect or not as described.
  • The product is unopened and in its original packaging.

Non-returnable Items:

  • Perishable goods (e.g., food, supplements) unless defective.
  • Items purchased during sales or promotions.
  • Products that have been opened, used, or tampered with.

2. Timeframe for Refunds and Returns

  • You must initiate a return or refund request within 14 days of receiving the product.
  • For defective or damaged items, notify us within 48 hours of delivery.

3. How to Request a Return or Refund

To request a return or refund:

  1. Contact us at info@vkhealth.co.uk with your order number, proof of purchase, and a brief explanation of the issue.
  2. Attach clear photos of the product, packaging, or damage (if applicable).
  3. Wait for confirmation and further instructions from our team.

4. Return Shipping

  • If the return is due to an error on our part (e.g., incorrect or defective product), we will cover the return shipping cost.
  • For other returns, customers are responsible for the shipping costs.
  • Ensure the product is securely packaged to avoid damage during transit.

5. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 5-7 business days.
  • Shipping fees are non-refundable unless the return is due to our error.

6. Exchange Policy

We currently do not offer direct exchanges. If you need a different product, please request a refund and place a new order.

7. Contact Us

For any questions or assistance with returns and refunds, please contact us:
Email: info@vkhealth.co.uk

Thank you for shopping with VK Health. Your satisfaction is our priority!