{"id":7910,"date":"2024-12-10T16:19:33","date_gmt":"2024-12-10T16:19:33","guid":{"rendered":"https:\/\/vkhealth.co.uk\/?page_id=7910"},"modified":"2024-12-10T16:19:34","modified_gmt":"2024-12-10T16:19:34","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/vkhealth.co.uk\/?page_id=7910","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<p>Effective Date: [08-12-2024]<\/p>\n\n\n\n<p>At VK Health, we strive to ensure your satisfaction with every purchase. If you\u2019re not completely happy with your order, our return policy is here to help.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Eligibility for Returns<\/strong><\/h3>\n\n\n\n<p>You may return a product if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It is damaged or defective upon delivery.<\/li>\n\n\n\n<li>You received an incorrect item.<\/li>\n\n\n\n<li>It is unused, unopened, and in its original packaging.<\/li>\n<\/ul>\n\n\n\n<p><strong>Non-returnable Items:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perishable goods (e.g., food, supplements) unless defective.<\/li>\n\n\n\n<li>Opened or used products.<\/li>\n\n\n\n<li>Items marked as &#8220;final sale&#8221; or purchased during promotional events.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Return Timeframe<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns must be initiated within\u00a0<strong>14 days<\/strong>\u00a0of receiving the product.<\/li>\n\n\n\n<li>For damaged or defective items, notify us within\u00a0<strong>48 hours<\/strong>\u00a0of delivery.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Return Process<\/strong><\/h3>\n\n\n\n<p>To initiate a return:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Email us at\u00a0<strong><a>info@vkhealth.co.uk<\/a><\/strong>\u00a0with your order number, reason for return, and photos of the product if it is damaged or defective.<\/li>\n\n\n\n<li>Our team will review your request and provide instructions for returning the item.<\/li>\n\n\n\n<li>Ship the product to the provided return address using secure packaging.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Return Shipping<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the return is due to an error on our part (e.g., wrong item, defective product), we will cover the shipping cost.<\/li>\n\n\n\n<li>For all other returns, the customer is responsible for return shipping fees.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Refunds<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once we receive and inspect the returned item, we will notify you of the refund status.<\/li>\n\n\n\n<li>Approved refunds will be processed to your original payment method within\u00a0<strong>5-7 business days<\/strong>.<\/li>\n\n\n\n<li>Shipping costs are non-refundable unless the return is due to our mistake.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Exchanges<\/strong><\/h3>\n\n\n\n<p>We do not offer direct exchanges. To get a different product, please return the original item for a refund and place a new order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Contact Us<\/strong><\/h3>\n\n\n\n<p>For any questions or concerns about your return, please contact us:<br><strong>Email<\/strong>:&nbsp;<a>info@vkhealth.co.uk<\/a><\/p>\n\n\n\n<p>We appreciate your trust in VK Health and look forward to serving you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: [08-12-2024] At VK Health, we strive to ensure your satisfaction with every purchase. If you\u2019re not completely happy with your order, our return policy is here to help. 1. Eligibility for Returns You may return a product if: &hellip; <a href=\"https:\/\/vkhealth.co.uk\/?page_id=7910\">Readmore<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7910","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vkhealth.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/7910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vkhealth.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vkhealth.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vkhealth.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vkhealth.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7910"}],"version-history":[{"count":1,"href":"https:\/\/vkhealth.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/7910\/revisions"}],"predecessor-version":[{"id":7912,"href":"https:\/\/vkhealth.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/7910\/revisions\/7912"}],"wp:attachment":[{"href":"https:\/\/vkhealth.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}